Shipping Policy
This Shipping Policy was last updated August 11, 2026.
Free Shipping:
Free shipping is offered on every Dozi order — no code needed.
Order Processing:
In most cases, orders placed before 11:00 A.M. CST go out the same day. Orders placed after 11:00 A.M. CST go out the following day unless placed on a Friday, in which case your order will go out the following Monday (i.e., the next business day). If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are shown when you select your shipping option at checkout. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
Shipping Methods:
All Dozi packages are shipped via FedEx. FedEx is our exclusive logistics partner, and every order is handed to FedEx for pickup on business days (Monday–Friday). Tracking is provided for 100% of orders.
Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with your FedEx tracking number. Orders shipping under our free shipping offer travel via FedEx Ground or FedEx Home Delivery and usually arrive within 2 to 8 business days after your order is processed. FedEx Express options are typically delivered within 2–4 days of being shipped. Please note that FedEx shipping times are not guaranteed. Due to high package volume, tracking information may not update for several days, or until your package reaches a FedEx sorting facility or local station. While FedEx offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of FedEx are not the responsibility of Dozi and must be resolved with FedEx. FedEx Customer Service: 1-800-GO-FEDEX (1-800-463-3339).
You can also look up your order at any time on our order tracking page.
Once an order has shipped we are no longer responsible for how long an order takes to be delivered. Many factors can affect shipping timelines, including weather and carrier errors. We will ship your order in accordance with the timelines stated above. APO/DPO/FPO/other military addresses may take up to 14 days in transit.
State Laws:
All consumers are required to abide by state and local laws.
Shipping Rates:
All additional shipping methods and rates are listed when you place your order at checkout. If you receive the message "No shipping rates available for your area", this means we currently do not ship to the address or location you provided. Please contact our support team for additional information.
Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
Damaged Or Missing Products/Orders:
In the event that you receive your order and there is product damage, a broken pouch, the wrong item, etc., please take a picture of the products immediately and send it along with a brief description of the problem through our support page, and our team will assist you in resolving the problem.
International Orders
At this time, Dozi is only available within the United States. We do not ship internationally.